Steno is delighted to announce the appointment of Prabhdeep Singh to the position of Chief Operating Officer (COO), an addition that marks a pivotal moment in our journey. With a background in scaling operations at high-growth startups like Uber and WeWork, his unique expertise will further help Steno redefine operational efficiency and client service.

“As we lead the charge in transforming the legal services industry, adding Prabhdeep Singh to our executive leadership team is a key milestone in our progress,” says Greg Hong, CEO of Steno. “His experience in building and leading high-performing teams will be invaluable as we expand, ensuring that our operations scale smoothly while maintaining the high standards our clients expect.”

As COO, Singh’s key priorities include overseeing operations and customer service teams, ensuring that our concierge approach to service remains seamlessly integrated into our growth strategies. 

A Proven Leader in High-Growth Environments

Singh’s decision to join Steno was fueled by his desire to drive meaningful change in a sector rooted in tradition that has been historically tech-averse. “I was drawn to Steno by its bold vision to transform the legal sector, a field long overdue for innovation,” Singh states.

Singh brings with him a wealth of experience from some of the world’s most dynamic companies, including Clover Health, WeWork, and Uber. His track record of scaling operations and leading high-performing teams in fast-paced environments makes him the perfect fit for Steno as we continue our rapid expansion.

"Scaling legal tech comes with its own set of challenges,” Singh says. “It’s not just about engineering effective digital tools that can cope with the intricacies of legal process, we also need to disrupt the sector’s traditional mindset and entrenched practices. At Steno, my focus is on achieving strong, sustainable growth while maintaining the highest standards of quality and service." 

His deep expertise will ensure that as Steno scales, it does so efficiently, without losing sight of our commitment to delivering exceptional client service. Singh's proven track record in streamlining operations and implementing best practices, honed through years of experience in high-growth settings, will be instrumental in managing the complexities of rapid expansion.

Challenges When Scaling Legal Tech

Scaling a company specialized in legal technology presents a unique set of challenges, often different from those faced by other industries. Legal services are deeply rooted in tradition, with established processes and a general resistance to change, particularly when it comes to adopting new technologies. 

This traditional mindset can make it difficult to introduce innovative solutions, even when they offer clear advantages in terms of efficiency, output and outcomes.

"Scaling a tech company in this sector comes with its own distinct set of hurdles. Legal tech solutions must be meticulously designed to handle the intricacies of legal work, which often involves large volumes of sensitive data, complex case management, and stringent compliance requirements,” Singh explains. “As Steno grows its operations, maintaining the security, reliability, and integrity of its technology will be paramount."

Driving Growth and Innovation

Following a remarkable 119% growth in the past year, driven by groundbreaking products like Steno Connect and DelayPay, we’re poised to take this momentum even further under Singh’s leadership. 

"At Steno, we're setting new standards in the legal sector and court reporting. My focus right now is on leveraging cutting-edge technology, like AI and automation, to create smarter, more agile solutions that truly meet the needs of our clients,” he explains.

His experience in scaling startups not only brings operational excellence but also strategic insight into how to sustain and accelerate growth. This is crucial as Steno prepares to make Transcript Genius available at no additional cost to all customers—a move that underscores our commitment to innovation and client-centric solutions.

The Future of Legal Technology

Legal technology is on the brink of major transformation, driven by rapid advancements in Artificial Intelligence (AI), and growing recognition of the need to streamline manual, paper-based, time-consuming processes. AI, automation, and data analytics are set to revolutionize how legal services are delivered.

"Steno is committed to exploring new frontiers in legal technology,” Singh states. “Joining this exciting startup, my goal is to help us make legal services faster, smarter, and more accessible, while maintaining our focus on delivering exceptional value to our clients."

At the forefront of this evolution is the integration of AI into legal workflows. Tools like Transcript Genius are just the beginning of what’s possible—AI will increasingly play a role in automating cumbersome routine tasks, analyzing legal documents and possibly even predicting case outcomes. This will not only reduce costs but also allow legal professionals to focus on what matters: the complex, strategic work.

Singh’s appointment as COO comes at a critical juncture as Steno prepares to expand its suite of AI-powered tools, enhance our existing services, and explore new avenues that push the boundaries of what’s possible in legal technology.

A Strategic Vision for the Future

With Singh on board, we’re excited to embark on this next phase of growth and set new standards for what’s possible in the legal services industry. His appointment reflects our commitment to not only sustaining our recent successes but also pushing the boundaries of innovation and excellence in legal support services.

“As we expand into new markets and develop innovative products, we remain focused on one thing: delivering exceptional value to our clients,” Hong states. “Singh’s strategic vision for Steno aligns perfectly with our mission to revolutionize the legal tech industry. His ability to navigate the challenges of rapid growth, combined with his expertise in leveraging technology for operational efficiency, positions Steno to set new benchmarks in the industry.