When it comes to legal services, I believe that foundations matter more than flash. Today, I want to talk about a number that perfectly captures what that means for Steno clients: our Net Promoter Score (NPS) of 89.

First, what exactly is NPS? It's pretty simple—we ask clients how likely they are to recommend us, on a scale of 0–10. The final score can range from -100 to +100. In legal services, most companies score between 0 and 30. We're at 89. That puts us alongside global leaders like Apple and Amazon in customer satisfaction, which is extraordinary for a legal services company. 

💪 It Validates What Matters Most

• When we talk with attorneys, their biggest fear isn't cost, it's reliability. Will the reporter show up? Will the tech work? Will they get their transcript on time?
• Our 89 NPS shows we're not just solving these problems, we're setting an entirely new standard for what attorneys should expect.
• This isn't just about delivering good service—it's about transforming how law firms think about court reporting.

🎯 The Real Story 

The numbers are impressive, but what really matters is what they mean for attorneys. Our clients consistently tell us that they don't have to worry about their depositions anymore. When they book with Steno, they know everything will just work. That's exactly what we're aiming for - making court reporting so reliable you don't have to think about it.

And here's what's fascinating: when we dig into the feedback behind our NPS score, we see patterns that go beyond just satisfaction. Attorneys aren't just happy with individual depositions— they're telling us that working with Steno has fundamentally changed how they approach litigation support. They're spending less time managing vendors and more time focusing on their cases.

“I really love Steno's constant innovation, I don't see anyone else in the space coming out with all this new tech at the pace you are. You're like the Apple of court reporters!”
- Saman E., Attorney

🔍 What Makes This Possible? 

Success in legal tech isn't just about having cool features; it's about understanding what attorneys actually need. That's why we've built comprehensive quality assurance processes, invested heavily in both our technology and our court reporter network, and created a support team that solves problems before they become issues.

This commitment to quality shows up in everything we do, from our remote deposition platform to Transcript Genius, our AI-powered transcript analysis tool. Each service is built with the same foundational promise: it will work exactly as expected, every single time.

"I book it and forget it. Steno handles everything else perfectly. Every single time."
- Sara F., Attorney

⚡ What's Next? 

As proud as I am of this score, I'm always focused on what's next. We're continuing to expand our services, improve our technology, and find new ways to make depositions even more reliable.

When I look at this NPS score, I don't just see a number, I see validation that our approach is working. We're proving that legal service providers can deliver the same level of reliability and customer satisfaction as the world's most trusted companies.

Want to experience the difference yourself? Schedule a call with our team to talk about your first deposition. Because your court reporting service should be the last thing you need to worry about.